About Xcellos

Xcellos is a leading provider of web-based software and services that facilitates the dynamic sharing of knowledge, expertise and experience. The Xcellos eConnx™ product provides a quick-to-market technology and infrastructure for connecting people with questions to experts with answers. Xcellos solutions employ revolutionary methodologies to allow the enterprise to share information internally and externally by providing employee, customer and partner communities with the ability to request, receive and reuse expert knowledge.

Companies today have a potentially limitless amount of knowledge capital locked within their employee, customer and partner communities. This experiential knowledge, if properly harnessed, can be used to power employee productivity, improve customer support and drive corporate growth. Significant success in business today depends on how well an organization is able to actively capture this knowledge and efficiently share it with those employee, customer or partner stakeholders that need it.

Unfortunately, current knowledge management solutions provide little assistance. Focusing on document collection, management and indexing providing little expert connection, these KM systems fail to provide stakeholders in need of knowledge with the means of effectively locating and connecting with the expert resources available to give it, and they fail to properly motivate those experts to share what they know and capture this sharing in the process.

Xcellos is different. Xcellos has revolutionized the way businesses share information internally and externally by providing them with powerful knowledge market software, services and methodologies that facilitate, motivate and measure the sharing of knowledge. Our web-based solutions allow organizations to improve employee productivity, reduce customer support costs and increase sales by harnessing the knowledge capital within their various stakeholder communities.

Knowledge markets save users time, by routing requests or directing them to experts who are most likely to be able to answer their question. Previously, users could only seek information through chat rooms, news groups, discussion boards, FAQs, or Web search engines. These sources were not designed for ad-hoc, complex questions that require specific knowledge, expertise, or experience to provide an answer, nor are they good for capturing conversational tacit knowledge and making it easily available to the community. Now, knowledge markets powered by eConnX provide access to fast, individualized, expert knowledge, giving them the knowledge they need at the time they need it.

Click here to contact us.